support@netputing.com

Q: Do I need to install something on my iOS device?

A: No, only make sure your iOS device is running iOS 4.2 and above

Q: I turned my Mac off and I can’t print anymore via AirPrint. Why?

A: Your iOS device require that your Mac be running for AirPrint Shared printers to be available. If you have an Apple Airport Extreme you can use it as a sleep proxy. Simply make sure your Mac is configured to allow Wake on LAN and the Airport Extreme will wake your Mac when you need to print.

Q: I have enabled AirPrint via handyPrint (AirPrint Activator) but my printer is not showing in the GUI?

A1: Make sure you are “sharing” your printer from the Mac running handyPrint:

Q: I am seeing my printer listed in handyPrint (AirPrint Activator) but I can’t see it on my iOS device?

A1: Make sure the WiFi symbol show up in the menu bar as shown below:

If you see 2G, 3G or LTE AirPrint won’t work since you are not connected to a WiFi network.

A2: Make sure your iDevice is connected over WiFi to the same network as your Mac.

Your router must also support Bonjour (Multicast) for AirPrintActivator to work. Don’t worry, most do. Make sure Multicast is Enabled/Allowed on your router.  This is often found under advanced settings on your router control panel.  How to actually configure this will vary vary from manufacturer to manufacturer. Please contact your Router Company for questions regarding Multicast support.

Here is how a user reported it enabled it on a D-Link Dir-615: http://netputing.com/forum/showthread.php?tid=97

A3: Some routers are not Bonjour compatible. If you’re not seeing handyPrint advertised printers in the iOS list, you can test without your router by choosing “Create Network” from your Mac’s Airport menu:

Then connect your iOS device to this new network instead of your home network. If printers are now showing in the list your router may now be suitable for Apple Bonjour advertisement or your iOS device may be on a different subnet. Printing using the ad-hoc network is not likely going to work as it only allow connectivity between your Mac and your iOS device.

A4: . Actiontech routers used by Verizon, Sprint, etc. Those routers are known to cause issues with the Bonjour protocol used to AirPrint. Make sure to turn off the IGMP protocol on them and all should be good.

Q: My printer is not using the right paper tray when printing

Have a read at the following forum post. It will explain how you can fix this issue: http://netputing.com/forum/showthread.php?tid=236

Q: I have printers attached to a Windows PC that are showing with a lock icon. I can use them. How can I fix this?

Have a read of the following forum post that explain how to properly share such printers to your Mac: http://netputing.com/forum/showthread.php?tid=459

Q: Nothing come out of the printers when I print from my iOS device

A1:  Open System Preferences and select “Security & Privacy”

2. Select Firewall and click the lock icon if it is locked:

3. Type in an admin account username and password

4. Click on Firewall Options…:

5. Make sure Printer SHaring is allowed:

Some users have reported that cupsd was listed and that it also had to be allowed as seen below:

Q: Nothing come out of the printers when I print from my iOS device

A2:  Open System Preference and select Print & Scan

2. Select your printer and click on “Open Print Queue…”

3.  Select Jobs in the menubar and select “Show Everyone’s Jobs”. All queued jobs will now be seen. If there are offending jobs you can deleted them and this should allow print to continue.

Q: I have problem typing in my activation code

A: Make sure to type the email address all in lowercase. Upper cases will result in error during code validation.

Here is a link to a YouTube how to video: http://www.youtube.com/watch?v=YrDI6L42vnM&feature=youtube_gdata_player

Q: I don’t have a PayPal account and don’t want one. How can I donate?

A: You can donate with Visa without creating a PayPal account. PayPal will process direct Visa payments just like any other online merchant. See the picture below showing this option: